S W I M.
AOKAI OFFERS FREE DOMESTIC RETURNS FOR REGULAR PRICED ITEM PURCHASES FROM AOKAISWIM.COM FOR STORE CREDIT. (STORE CREDIT EXCLUDES ORIGINAL SHIPPING FEES) (*MUST MEET LISTED REQUIREMENTS BELOW)
FOR INTERNATIONAL ORDERS: STORE CREDIT IS OFFERED FOR RETURNS / EXCHANGES WITH A DEDUCTION OF THE COST OF THE RETURN LABEL AND ORIGINAL SHIPPING FEES. (*MUST MEET LISTED REQUIREMENTS BELOW)
ANY ITEMS PURCHASED WHILE ON SALE / ON A PROMOTIONAL CODE / FINAL SALE ITEMS / OR DISCOUNTED ITEMS ARE FINAL SALE. (NO RETURNS / EXCHANGES WILL BE VALID)
*ALL RETURNS MUST BE CLEAN, UNWORN, UNWASHED, UNDAMAGED, UNUSED, FREE OF DEODORANT STAINS, WITH SANITARY STICKER (FOR BOTTOMS / ONE PIECES) AND HANG TAGS STILL ATTACHED.
*SUBMISSION OF CORRECT EMAIL AND ORDER NUMBER WITHIN 10 DAYS OF THE PACKAGE ORIGINAL DELIVERY DATE.
*RETURNING PACKAGES MUST BE DROPPED OFF AT SHIPPING CENTER WITHIN 10 DAYS AFTER THE RETURN SHIPPING LABEL EMAIL IS RECEIVED.
*PLEASE PROVIDE 2-8 BUSINESS DAYS AFTER PACKAGE IS RETURNED TO AOKAI FOR A FOLLOW UP EMAIL WITH STORE CREDIT INFORMATION.
FOR SANITARY REASONS, PLEASE TRY ON ALL SWIMSUITS OVER UNDERWEAR.
J E W E L R Y.
AOKAI OFFERS FREE DOMESTIC RETURNS FOR REGULAR PRICED ITEM PURCHASES FROM AOKAISWIM.COM FOR STORE CREDIT. (STORE CREDIT EXCLUDES ORIGINAL SHIPPING FEES) (*MUST MEET LISTED REQUIREMENTS BELOW)
FOR INTERNATIONAL ORDERS: STORE CREDIT IS OFFERED FOR RETURNS / EXCHANGES WITH A DEDUCTION OF THE COST OF THE RETURN LABEL AND ORIGINAL SHIPPING FEES. (*MUST MEET LISTED REQUIREMENTS BELOW)
ANY ITEMS PURCHASED WHILE ON SALE / ON A PROMOTIONAL CODE / FINAL SALE ITEMS / OR DISCOUNTED ITEMS THAT OFFERED 20% OR GREATER IS FINAL SALE. (NO RETURNS / EXCHANGES WILL BE VALID)
*THERE ARE NO RETURNS OR EXCHANGES FOR ANY ALTERED JEWELRY, DISCOUNTED JEWELRY, SPECIAL ORDERED JEWELRY, OR GIFT CARDS.
*ALL RETURNS MUST BE CLEAN, UNWORN, UNDAMAGED, UNUSED, AND IN ORIGINAL JEWELRY BOX.
*SUBMISSION OF CORRECT EMAIL AND ORDER NUMBER WITHIN 10 DAYS OF THE PACKAGE ORIGINAL DELIVERY DATE.
*RETURNING PACKAGES MUST BE DROPPED OFF AT SHIPPING CENTER WITHIN 10 DAYS AFTER THE RETURN SHIPPING LABEL EMAIL IS RECEIVED.
*PLEASE PROVIDE 2-8 BUSINESS DAYS AFTER PACKAGE IS RETURNED TO AOKAI FOR A FOLLOW UP EMAIL WITH STORE CREDIT INFORMATION.
RETURN PROCESS:
- GO TO CONTACT PAGE
- ENTER CORRECT EMAIL ADDRESS AND ORDER NUMBER TO REQUEST STORE CREDIT.
- WITHIN 2-8 BUSINESS DAYS A RETURN LABEL WILL BE SENT TO THE EMAIL PROVIDED IN THE REQUEST.
- INCLUDE INVOICE AND ITEM (MUST BE CLEAN, UNWORN, UNWASHED, UNDAMAGED, UNUSED, FREE OF DEODORANT STAINS, WITH SANITARY STICKER (FOR BOTTOMS / ONE PIECES) AND HANG TAGS STILL ATTACHED) IN ORIGINAL PACKAGE IN PACKAGE OR BOX OF CHOICE.
- USE PREPAID LABEL ON PACKAGE AND SECURE WITH TAPE.
- DROP OFF AT APPROPRIATE SHIPPING CENTER. (MUST BE DROPPED OFF WITHIN 10 DAYS AFTER THE RETURN SHIPPING LABEL EMAIL IS RECEIVED)
- STORE CREDIT FOR PRODUCT WILL BE PROVIDED VIA EMAIL AFTER RETURN HAS PROCESSED.