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Frequently asked questions

Aokai is located on the North Shore of Oahu, Hawaii.

We do not currently offer in-personn pick ups - sorry! :(

We normally process orders within 3-5 business days but during holiday season please allow us up to 10 business days to send out orders.

This varies based on country/location but typically 2-8 business days for domestic orders and 5-15 business days for international orders.

Orders are processed within 3-5 business days and as soon as they are processed you should receive an email with shipping details.  Please check the spam/junk folder of the email used when checking out if you don't see it in your normal inbox. If you still don't see an update from us, go ahead and reach out to us at and we will be happy to assist you. (Keep in mind, during the holiday season, it can take up to 10 business days to ship out orders.)

I think we can all agree, lost or stolen items are the worst, that is why we are a big believer that signature required packages are the best way to make sure Aokai items make it to you safe and sound :)

Yes, we can definitely help you and can remove the signature requirement. Please let us know as soon as the order is placed by emailing us at with your order number, and we can make sure to add custom shipping adjustments before the order is processed.

*Please keep in mind that we are not responsible for any lost, missing, or stolen packages when we remove the signature requirement

Oh no! We are sorry this happened, please go ahead and contact us at and we can have your package redelivered to you

*shipping charges will apply: to avoid this issue, we suggest signing up to USPS delivery updates here.

Many different shipping service options are available with Aokai! To pick a specific shipping service please email us at – We typically send signature required packages via USPS.

We understand the inconvenience of these extra fees, and we apologize! Unfortunately these charges are SET by your country and something we are unable to change.

*To learn more about import duty and tax fees:

We apologize for any delays in email responses.  We typically type back within 3-5 business days but if it is an urgent email please subject the email with the words ‘Urgent’ and we will get back to you as soon as possible!

To learn more about our return policy, please check out the return/exchanges page.

Some of our popular sizes/colors/styles go out of stock quickly. To avoid missing out on a restock, sign up to our mailing list for our updates. We will let you know as soon as we have new products or restocks! Along with that, shoot us an email so we can make sure to give you a heads up if/when we restock it!

*our email is

Our social media and mailing list are first to know about any discounts or sales. Along with that, we often offer special discounts just for our mailing list. Sign up to our mailing list at the bottom of the page and follow our instagram here.

Online shipping can be tough in this way but we suggest going a size bigger than smaller. And to make this process a bit simpler we have our model information on all our products, making it a bit easier to understand sizing. But, if you're still confused, that's totally ok, do not hesitate to shoot us an email at and we are happy to help you find the perfect size!

Most of our tops offer a removable padding. We suggest you head to the page of the item that you are interested in, and in the product description, it explains if there is padding or not.

Great question! We actually made an entire page to explain this. Head on over to the  care instructions page to learn more!

We have experienced some delays with shipping services that slow down the delivery process. This is frustratingly out of our hands and there is nothing we can expedite. But we do our best to package/process orders on our end as quickly as possible with hopes that it helps with delivery speed.