FAQ
SHIPPING & ORDERS
Where is AOKAI located?
AOKAI is based on the North Shore of Oʻahu, Hawaii.
How long does order processing take?
Most orders are processed within 3–5 business days. During new launches and holiday periods, processing times may be slightly longer.
How long does shipping take?
Domestic orders typically arrive within 2–8 business days after shipment. International shipping times vary by destination.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.
RETURNS & EXCHANGES
What is your return policy?
Please visit our Returns & Exchanges page for full details.
Can I exchange my item for a different size?
If eligible, we are happy to help with exchanges. Visit our Returns & Exchanges page to get started.
PRODUCTS & SIZING
How do I choose the right size?
We recommend reviewing the size guide and model information listed on each product page. If you're between sizes, we generally suggest sizing up.
Do your bikini tops include padding?
Many of our bikini tops feature removable padding. Please refer to the product description for specific details.
How do I care for my AOKAI pieces?
Visit our Care Instructions page for detailed care recommendations.
GENERAL
Where can I shop AOKAI in person?
Visit our Retailers page to find a store near you.
Do you offer wholesale opportunities?
Yes. Please visit our Wholesale Inquiries page to learn more about becoming an AOKAI retail partner.
How can I contact AOKAI?
For assistance, please contact us at support@aokaiswim.com and our team will be happy to help.