R E T U R N S & E X C H A N G E S

- - - - - S W I M - - - - -

AOKAI OFFERS FREE DOMESTIC RETURNS FOR REGULAR PRICED ITEM PURCHASES FROM AOKAISWIM.COM FOR STORE CREDIT. (*MUST MEET LISTED REQUIREMENTS BELOW)

FOR INTERNATIONAL ORDERS: STORE CREDIT IS OFFERED FOR RETURNS / EXCHANGES WITH A DEDUCTION OF THE COST OF THE RETURN LABEL. (*MUST MEET LISTED REQUIREMENTS BELOW)

ANY ITEMS PURCHASED WHILE ON SALE / ON A PROMOTIONAL CODE / FINAL SALE ITEMS / OR DISCOUNTED ITEMS THAT OFFERED 18% OR GREATER IS FINAL SALE. (NO RETURNS / EXCHANGES WILL BE VALID)

*ALL RETURNS MUST BE CLEAN, UNWORN, UNWASHED, UNDAMAGED, UNUSED, FREE OF DEODORANT STAINS, WITH SANITARY STICKER (FOR BOTTOMS / ONE PIECES) AND HANG TAGS STILL ATTACHED.

*SUBMISSION OF CORRECT EMAIL AND ORDER NUMBER WITHIN 10 DAYS OF THE PACKAGE ORIGINAL DELIVERY DATE.

*RETURNING PACKAGES MUST BE DROPPED OFF AT SHIPPING CENTER WITHIN 10 DAYS AFTER THE RETURN SHIPPING LABEL EMAIL IS RECEIVED.

*PLEASE PROVIDE 2-8 BUSINESS DAYS AFTER PACKAGE IS RETURNED TO AOKAI FOR A FOLLOW UP EMAIL WITH STORE CREDIT INFORMATION.

FOR SANITARY REASONS, PLEASE TRY ON ALL SWIMSUITS OVER UNDERWEAR.

 

- - - - - J E W E L R Y - - - - -

AOKAI OFFERS FREE DOMESTIC RETURNS FOR REGULAR PRICED ITEM PURCHASES FROM AOKAISWIM.COM FOR STORE CREDIT. (*MUST MEET LISTED REQUIREMENTS BELOW)

FOR INTERNATIONAL ORDERS: STORE CREDIT IS OFFERED FOR RETURNS / EXCHANGES WITH A DEDUCTION OF THE COST OF THE RETURN LABEL. (*MUST MEET LISTED REQUIREMENTS BELOW)

ANY ITEMS PURCHASED WHILE ON SALE / ON A PROMOTIONAL CODE / FINAL SALE ITEMS / OR DISCOUNTED ITEMS THAT OFFERED 20% OR GREATER IS FINAL SALE. (NO RETURNS / EXCHANGES WILL BE VALID)

*THERE ARE NO RETURNS OR EXCHANGES FOR ANY ALTERED JEWELRY, DISCOUNTED JEWELRY, SPECIAL ORDERED JEWELRY, OR GIFT CARDS. 

*ALL RETURNS MUST BE CLEAN, UNWORN, UNDAMAGED, UNUSED, AND IN ORIGINAL JEWELRY BOX. 

*SUBMISSION OF CORRECT EMAIL AND ORDER NUMBER WITHIN 10 DAYS OF THE PACKAGE ORIGINAL DELIVERY DATE.

*RETURNING PACKAGES MUST BE DROPPED OFF AT SHIPPING CENTER WITHIN 10 DAYS AFTER THE RETURN SHIPPING LABEL EMAIL IS RECEIVED.

*PLEASE PROVIDE 2-8 BUSINESS DAYS AFTER PACKAGE IS RETURNED TO AOKAI FOR A FOLLOW UP EMAIL WITH STORE CREDIT INFORMATION.

 

RETURN PROCESS:

  1. GO TO CONTACT PAGE
  2. ENTER CORRECT EMAIL ADDRESS AND ORDER NUMBER TO REQUEST STORE CREDIT.
  3. WITHIN 2-8 BUSINESS DAYS A RETURN LABEL WILL BE SENT TO THE EMAIL PROVIDED IN THE REQUEST.
  4. INCLUDE INVOICE AND ITEM (MUST BE CLEAN, UNWORN, UNWASHED, UNDAMAGED, UNUSED, FREE OF DEODORANT STAINS, WITH SANITARY STICKER (FOR BOTTOMS / ONE PIECES) AND HANG TAGS STILL ATTACHED) IN ORIGINAL PACKAGE IN PACKAGE OR BOX OF CHOICE.  
  5. USE PREPAID LABEL ON PACKAGE AND SECURE WITH TAPE.
  6. DROP OFF AT APPROPRIATE SHIPPING CENTER. (MUST BE DROPPED OFF WITHIN 10 DAYS AFTER THE RETURN SHIPPING LABEL EMAIL IS RECEIVED)
  7. STORE CREDIT WILL BE PROVIDED VIA EMAIL AFTER RETURN HAS PROCESSED.