Refund policy

S W I M.

AOKAI OFFERS FREE DOMESTIC RETURNS FOR REGULAR PRICED ITEM PURCHASES FROM AOKAISWIM.COM FOR STORE CREDIT. (STORE CREDIT EXCLUDES ORIGINAL SHIPPING FEES) (*MUST MEET LISTED REQUIREMENTS BELOW)

FOR INTERNATIONAL ORDERS: STORE CREDIT IS OFFERED FOR RETURNS / EXCHANGES WITH A DEDUCTION OF THE COST OF THE RETURN LABEL AND ORIGINAL SHIPPING FEES. (*MUST MEET LISTED REQUIREMENTS BELOW)

ANY ITEMS PURCHASED WHILE ON SALE / ON A PROMOTIONAL CODE / FINAL SALE ITEMS / OR DISCOUNTED ITEMS ARE FINAL SALE. (NO RETURNS / EXCHANGES WILL BE VALID)

*ALL RETURNS MUST BE CLEAN, UNWORN, UNWASHED, UNDAMAGED, UNUSED, FREE OF DEODORANT STAINS, WITH SANITARY STICKER (FOR BOTTOMS / ONE PIECES) AND HANG TAGS STILL ATTACHED.

*SUBMISSION OF CORRECT EMAIL AND ORDER NUMBER WITHIN 10 DAYS OF THE PACKAGE ORIGINAL DELIVERY DATE.

*RETURNING PACKAGES MUST BE DROPPED OFF AT SHIPPING CENTER WITHIN 10 DAYS AFTER THE RETURN SHIPPING LABEL EMAIL IS RECEIVED.

*PLEASE PROVIDE 2-8 BUSINESS DAYS AFTER PACKAGE IS RETURNED TO AOKAI FOR A FOLLOW UP EMAIL WITH STORE CREDIT INFORMATION.

FOR SANITARY REASONS, PLEASE TRY ON ALL SWIMSUITS OVER UNDERWEAR.

J E W E L R Y.

AOKAI OFFERS FREE DOMESTIC RETURNS FOR REGULAR PRICED ITEM PURCHASES FROM AOKAISWIM.COM FOR STORE CREDIT. (STORE CREDIT EXCLUDES ORIGINAL SHIPPING FEES) (*MUST MEET LISTED REQUIREMENTS BELOW)

FOR INTERNATIONAL ORDERS: STORE CREDIT IS OFFERED FOR RETURNS / EXCHANGES WITH A DEDUCTION OF THE COST OF THE RETURN LABEL AND ORIGINAL SHIPPING FEES. (*MUST MEET LISTED REQUIREMENTS BELOW)

ANY ITEMS PURCHASED WHILE ON SALE / ON A PROMOTIONAL CODE / FINAL SALE ITEMS / OR DISCOUNTED ITEMS THAT OFFERED 20% OR GREATER IS FINAL SALE. (NO RETURNS / EXCHANGES WILL BE VALID)

*THERE ARE NO RETURNS OR EXCHANGES FOR ANY ALTERED JEWELRY, DISCOUNTED JEWELRY, SPECIAL ORDERED JEWELRY, OR GIFT CARDS. 

*ALL RETURNS MUST BE CLEAN, UNWORN, UNDAMAGED, UNUSED, AND IN ORIGINAL JEWELRY BOX. 

*SUBMISSION OF CORRECT EMAIL AND ORDER NUMBER WITHIN 10 DAYS OF THE PACKAGE ORIGINAL DELIVERY DATE.

*RETURNING PACKAGES MUST BE DROPPED OFF AT SHIPPING CENTER WITHIN 10 DAYS AFTER THE RETURN SHIPPING LABEL EMAIL IS RECEIVED.

*PLEASE PROVIDE 2-8 BUSINESS DAYS AFTER PACKAGE IS RETURNED TO AOKAI FOR A FOLLOW UP EMAIL WITH STORE CREDIT INFORMATION.